Shipping And Returns
Thankyou for visiting www.lilouandleo.com.au
Please carefully shop with Lilou and Leo as we abide by the following policies,
We do not offer refunds so please shop with caution, we offer exchanges and credit notes.
We offer these exchanges within 14 days of purchase with the receipt packaged.
We do not refund original shipping fees and do not cover return shipping fees. Shipping charges will be waived only if the returned item is faulty. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us. We also recommend using the same amount of provided protective packaging originally.
For hygiene reasons, we do not offer exchange on swimwear or earrings so please choose carefully. For extra help with sizing, please contact us at email@example.com and we would be happy to help.
We do not offer exchange on sale or discounted items.
We offer $10 flat rate shipping for orders under $100 AUD.
We offer FREE standard shipping for orders over $100 AUD in one transaction - excluding large items such as furniture.
Items ordered on a weekday will be shipped within 1-2 business days - excluding public holidays
You will be given a tracking number via email after your order has been shipped.
For larger items such as furniture and artwork - select standard shipping and you will shortly receive an email with co